New Jersey Conference - IT Support

Apple

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General 1

• Why am I being asked to update my Apple ID Email?

iPhone/iOS 1

• If your iPhone, iPad, or iPod touch won't turn on or is frozen

General

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FAQ 2

• Find your church's (or school's) Org Code in eAdventist
• NAD Zoom Contract for 2021-2023

Misc 0

Manuals 1

• Logitech Wireless Headset Mono H820e

Google Workspace for Education

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Google Workspace 4

• Google for Education Help Center
• Google Teaching Resources
• Teach from Home
• Create a video meeting room for your Google Classroom class

Gmail 3

• Automatically forward Gmail messages to another account
• Check emails from other accounts
• How to access a delegated email account

Google Meet 1

• Starting a video meeting for Educators

Logging into your Account 4

• If you are faculty/staff and forgot your password
• If you want to reset a password for one of your students
• Protect your account with 2-step verification
• Google Workspace Login Portal

Chromebooks 4

• Enroll Chrome Devices
• Wipe Chrome device Data
• How to update your Chromebook
• How to remove a website from the blocked cookies list in Chrome

Office 365

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Logging into your Account 3

• Setup Multi-factor Authentication(MFA) with Microsoft Authenticator
• Video: Set up multi-factor authentication with a mobile device in Microsoft 365
• Office 365 Self-Service Password Reset

Email 2

• Open and use a shared mailbox in Outlook
• Open a shared folder or mailbox in Outlook for Mac

Services

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GoGuardian 5

• Teacher - Overview Webinar
• Teacher - Classroom Management
• Teacher - Help Center
• Beacon - Monitoring Alerts Video
• Beacon - Help Center

Zoom 5

• Zoom Quick Reference
• How to add or change profile picture in Zoom
• Keeping your Zoom Meeting Secure
• Getting started with Zoom - Live & Pre-recorded Webinar
• Sharing and playing a video during your meeting

Software

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Jewel 1

• How to Transfer Jewel Database

Virtual Time Clock 1

• Install Virtual TimeClock Clients

Outlook 1

• I can’t start Microsoft Outlook and receive the error "Cannot start Microsoft Outlook. Cannot open the Outlook window. Invalid XML, the view cannot be loaded."

Adobe Acrobat DC 1

• How to convert PDF to Word

Windows

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General 1

• Enroll Windows 10 devices with Intune Company Portal